Refund Policy — envXgod

Last Updated: September 24, 2026

At envXgod, we are committed to delivering reliable Shopify themes, development services, and marketing services to our clients. Because our products and services involve digital delivery, custom work, and time-based services, refunds are available only in the specific circumstances described below.

By purchasing from or engaging with envXgod, you acknowledge and agree to this Refund Policy.

1. Shopify Themes

Because Shopify themes are digital products, all theme purchases are generally non-refundable once the theme has been delivered or made available to the customer.

A refund may be provided only when:

• The purchased theme is not functioning as intended due to a material issue caused by envXgod and we are unable to resolve the issue within a reasonable period.
• envXgod is unable to deliver the purchased theme after payment has been successfully received.

Before approving a refund for a technical issue, envXgod may request access to the relevant theme, screenshots, error messages, or other information necessary to investigate the problem.

Minor design differences, compatibility with third-party apps, custom code added by the customer or another developer, Shopify platform changes, or issues caused by modifications made after delivery do not automatically qualify for a refund.

2. Shopify Development & Custom Services

For custom Shopify development, theme customization, design, and other development services, refunds are available only where envXgod is unable to deliver the agreed service.

A refund may be considered when:

• envXgod is unable to complete the agreed service and cannot reasonably fulfil the project.
• envXgod fails to deliver the agreed service within the committed timeframe and the delay is solely attributable to envXgod, where the applicable project agreement does not provide otherwise.

Refunds are not provided for a change of mind, change in business direction, dissatisfaction with subjective design preferences, or delays caused by the customer, including delayed feedback, missing content, unavailable assets, access issues, or failure to provide required information.

For custom projects, work already completed may be taken into account when determining any applicable refund.

3. Marketing Services

Marketing services are non-refundable.

Once marketing work, campaign setup, strategy, creative production, advertising management, consultation, or related services have commenced, payments are not refundable, regardless of campaign performance, advertising results, sales volume, lead volume, or return on advertising spend.

Marketing performance can depend on factors outside envXgod's control, including market conditions, advertising platforms, competition, audience behavior, pricing, website performance, product-market fit, and customer demand.

envXgod does not guarantee a specific number of sales, leads, revenue, conversions, or return on advertising spend unless a separate written agreement expressly states otherwise.

4. Services Not Yet Started

Where a service has been paid for but envXgod has not yet started the work, any refund request will be reviewed based on the specific service agreement, scope, and circumstances.

A refund is not automatically guaranteed simply because work has not yet started.

5. How to Request a Refund

To request a refund, contact:

Email: iamansinghwork@gmail.com

Please include:

• Your name and order/project details
• The product or service purchased
• Date of purchase
• A description of the issue
• Relevant screenshots, error messages, or supporting information where applicable

We will review the request and respond after evaluating the circumstances and applicable project or purchase terms.

6. Refund Processing

Where a refund has been approved, it will normally be returned to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

7. Third-Party Products and Services

envXgod is not responsible for refunds relating to third-party products, applications, subscriptions, advertising platforms, hosting, domains, Shopify fees, or other services purchased separately by the customer.

Any refund relating to such third-party services is subject to the refund policy of the respective provider.

8. Policy Changes

envXgod reserves the right to update or modify this Refund Policy at any time. The updated version will be published on this page with the revised Last Updated date.

9. Contact

For refund-related questions, please contact:

envXgod
Email: iamansinghwork@gmail.com
Website: envxgod.com